Epic Principal Trainer - Patient Access

Company: Oklahoma Heart Hospital
Location: Oklahoma City
Posted on: April 23, 2025

Job Description:

Overview

Join Our Team at Oklahoma Heart Hospital (OHH)

ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.

Why You'll Love Working Here:

* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth



Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!

Responsibilities

Overview:

The Epic Principal Trainer for Patient Access will be the primary content expert for the Cadence and Prelude applications. This role involves designing, developing, and delivering training programs to ensure end-user proficiency, while collaborating with operational and IT teams to align training with workflows and system functionality.

Key Responsibilities:

* Training Development & Delivery
* Develop and maintain training programs for Epic Cadence and Prelude, tailored to organizational workflows.
* Deliver training through various methods (classroom, virtual, e-learning, one-on-one coaching).
* Create and update training materials (manuals, guides, e-learning modules, workflow docs).
* Design role-specific training paths to optimize user learning and performance.
* Adapt training techniques to diverse learning styles to ensure effective knowledge transfer.


* Ongoing Support & Troubleshooting
* Provide post-training support to staff, resolving issues and offering guidance.
* Assist in troubleshooting patient access workflow challenges (e.g., registration, insurance verification, scheduling).
* Collaborate with IT to address and resolve technical issues.
* Maintain ongoing communication with users to support continued system proficiency.


* Training Environment & System Knowledge
* Collaborate with IT and Epic teams to build and maintain the training environment, ensuring alignment with production systems.
* Participate in system design and workflow build to understand system capabilities and impact.
* Stay up-to-date with Epic updates and system enhancements to ensure training content remains relevant.


* Healthcare & Epic Patient Access Expertise
* Leverage deep knowledge of Epic Patient Access features, including registration, scheduling, insurance verification, and reporting.
* Ensure training contextualizes Epic features in real-world healthcare operations to maximize adoption.


* Collaboration & Communication
* Partner with operational leaders, super users, and IT teams to assess training needs and improve system usage.
* Serve as the liaison between IT and operational teams to align training with business needs.
* Communicate complex technical processes clearly to non-technical staff, both verbally and in writing.



Qualifications:

* Expertise in Epic Cadence and Prelude.
* Strong understanding of patient access workflows (registration, scheduling, insurance verification, billing).
* Experience developing and delivering training in a healthcare environment.
* Excellent communication skills, both written and verbal.
* Ability to troubleshoot workflow and system issues effectively.
* Strong interpersonal skills and ability to collaborate across teams.

Preferred:

* Experience with healthcare operations, insurance processes, and medical office procedures.
* Proficiency with word processing and spreadsheet programs.

This role offers an exciting opportunity to ensure the effective implementation and optimization of Epic systems while directly impacting staff efficiency and patient care operations.

Qualifications

Education: High school graduate or equivalent preferred.

Experience: Prefer 3-5 years of Epic training experience or related healthcare IT/operational training experience. Strong understanding of patient access workflows, scheduling, and registration processes. Experience in adult learning principles and instructional design.

Epic Certification: Patient Access Principal Trainer Certificate. If not already obtained, ability to obtain within 6 months of employment. Will require travel to Epic Headquarters in Madison, Wisconsin.

Keywords: Oklahoma Heart Hospital, Lawton , Epic Principal Trainer - Patient Access, Education / Teaching , Oklahoma City, Oklahoma