SAF Call Center Caseworker
Company: American Red Cross
Location: Fort Sill
Posted on: May 4, 2024
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Job Description:
Job Description_*WHY CHOOSE US?*_As one of the nations premier
humanitarian organizations, the American Red Cross is dedicated to
helping people in need throughout the United States and, in
association with other Red Cross networks, throughout the world.
When you join our team, you have a direct impact on a meaningful
mission, and you can help save lives every day. If you share our
passion for helping people, join us in this excellent career
opportunity. _*Work where your career is a force for good.*_We are
committed to the diversity of our workforce and to delivering our
programs and services in a culturally competent manner reflecting
the communities we serve. Our work environment is collaborative,
respectful, and inclusive with a focus on building allyship and a
culture of belonging that empowers all team members. Come to learn,
grow, and succeed while sharing your passion for making a
difference.The Red Cross supports a variety of cultural and
community resource groups for employees and volunteers. From the
Ability Network, our Asian American & Pacific Islander Resource
Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja
African American Resource Group, our Veterans+ Resource Group, and
the Womens Resource Group, these networks provide connections,
mentoring and help give voice to important concerns and opinions.At
the American Red Cross, your uniqueness can shine!_*WHAT YOU NEED
TO KNOW (Job Overview): *_The American Red Cross Service to the
Armed Forces Hero Care Center, serves military members and their
families worldwide, 24 hours a day, 365 days a year, 7 days a week.
Hero Care Center caseworkers are available 7 days a week, 24 hours
a day, 365 days a year, providing emergency assistance both online
and by phone. By collecting and verifying accurate information, we
are able to assist military commands in making decisions for
emergency leave and serve as an overall resource for veterans and
their families. We also provide current military members and
military retirees access to emergency and routine financial
assistance in situations and circumstances where they qualify.At
the American Red Cross, you have a direct impact on a meaningful
mission. When you join our team, you can help save lives every day.
Youll be part of a like-minded team that shares a passion for
making a difference and a work environment that supports growth,
learning, and succeeding._*WHERE YOUR CAREER IS A FORCE GOOD*_ (Key
Responsibilities):* Interviews callers and coordinates requests for
service to include recording all client information in the
casemanagement system; determining eligibility for American Red
Cross services; assessing client needs; and providing appropriate
services to clients.* Performs related case activities including
obtaining verifications, delivering messages, coordinating case
management services with other Red Cross units, and/or providing
other follow-up actions needed for complete and timely client
service.* Composes and delivers emergency communication messages to
domestic and overseas military locations.* *Standard Schedule*: Our
SAF Hero Care Center in Ft Sill, OK has an exciting career
opportunity available for a full-time Hero Care Center Caseworker
on the Second shift. This position will be scheduled 40 hours per
week, and the second shift runs from 2:30 PM 11:00 PM, on a
rotating day schedule that includes weekends and holidays*.*_*WHAT
YOU NEED TO SUCCEED (Minimum Qualifications): *_* High School
Diploma or equivalent* Minimum 3 years of related experience or
equivalent combination of education and related experience
required. Preferentially, this should include one year of work
experience in a social service agency or service contact center is
required with at least one year of direct interaction with and
delivery of services to clients in distress.* Familiarity with
medical terminology and military community required* At least one
year of customer focused experience* Candidates must have the
ability to work in fast paced, demanding, complex and dynamic
environment. The duties are representative of the essential
functions of the position.* Applicants must have strong
communication skills, both written and verbal, and typing speed of
40 wpm or higher. *Both speed, accuracy and grammatical competence
is factored into overall typing abilities*.* Applicants should be
able to demonstrate strong computer skills, to include use of
Internet search tools, Intranet, and Microsoft Office Suite.*
Positions can vary from 48 80% remote work. Some functions related
to military electronic access require physical presence in the
office. When working remotely the employee must be able to provide
a private office or workspace suitable for confidential
conversations and handling of sensitive information. The employee
must be able to access a dedicated high speed / broadband internet
service with sufficient bandwidth and speed to support the contact
center and case management applications and tools.* Laptop and
additional monitor will be provided by the Red Cross.* Ability to
work on a team_*WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred
Qualifications):*_* Experience in using an electronic customer
relationship (CRM) or Case Management System (CMS) or similar
customer centric relational database is strongly preferred.* Viable
candidates should be able to demonstrate their ability to apply
active listening skills and employ reasoning and questioning
strategies to capture, analyze, interpret and synthesize
information from clients, staff, and management.* They must also be
adept at multi-tasking and have the ability to shift focus as
operational, service delivery and staff needs demand.* Demonstrated
ability to treat people with respect under all circumstances and
instill trust in others while upholding the values and principles
of the American Red Cross is essential._*BENEFITS FOR YOU:*_We take
care of you, while you take care of others. As a mission-based
organization, we believe our team needs great support to do great
work. Our comprehensive benefits help you in balancing home and
work. With our resources and perks, you have amazing possibilities
at the American Red Cross to advance the learn. Medical, Dental
Vision plans Health Spending Accounts & Flexible Spending Accounts
PTO + Holidays 401K with 5% match Paid Family Leave Employee
Assistance Disability and Insurance: Short + Long Term Service
Awards and recognition_*The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.*__*CCCS*_Job Type:
Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance*
Employee assistance program* Employee discount* Flexible spending
account* Health insurance* Health savings account* Life insurance*
Loan forgiveness* Paid time off* Parental leave* Vision
insuranceSchedule:* 5x8* 8 hour shift* Evening shift* Monday to
Friday* Rotating weekends* Weekends as neededEducation:* High
school or equivalent (Required)Experience:* social work or service
delivery: 3 years (Preferred)Shift availability:* Night Shift
(Required)Work Location: In personby Jobble
Keywords: American Red Cross, Lawton , SAF Call Center Caseworker, Other , Fort Sill, Oklahoma
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